sectors_services

services

SERVICES

Offering you facilities managed services with the highest standards of delivering and customised to your individual requirements.

We use the highest quality equipment and products, carried out by professionally trained staff.

Services include:

  • Builders and construction cleans
  • Car park cleaning
  • Carpet and upholstery cleaning
  • Commercial cleaning
  • Daily office cleaning and periodic cleaning
  • Deep cleans for washrooms
  • Environmentally friendly cleaning
  • Event and function cleaning

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INDUSTRY SECTORS

We service a range of industries, including:

  • Builder’s Cleans
  • Care Homes
  • Commercial Properties
  • Educational Facilities
  • Facilities Management
  • Factories and Warehouses
  • Food Processing Plants
  • Hospitality and Food Service Facilities
  • Hotels
  • Medical Offices and Facilities
  • Office Blocks
  • Property Management and Strata Organisations
  • Retail Stores
  • Shopping Centres

customer_protection_guarantee3

CUSTOMER PROTECTION GUARANTEE

  • We will achieve the specified cleaning requirements as per the contract agreement – we will deliver on our promise.
  • If you’re not happy, we’re not happy. If our work fails to meet agreed KPIs, we will offer a complimentary cleaning service.*
  • If you’re unsatisfied with the cleaning service provided, we will address concerns within 24 hours.
  • We adhere to our Service Level Agreement: inspections are carried out by Senior Area Managers of Lustra to ensure our service standards are achieved
  • We ensure that your premises are secured and certify that our contractors are insured and police checked.
  • During the course of the contract, we will assist you by identifying how we can reduce your spend, while maintaining the standard of your facilities.
  • We are here for you 24/7 to assist with emergencies.
  • We offer honest, open and transparent communication.

*Issues that fall within the level of agreed KPI’s, subject to mutual agreement.